酒店前臺(tái)處理投訴英語(yǔ)對(duì)話 　　A：Good?evening,?Service?Center.?Can?I?help?you? 　　晚上好,這里是服務(wù)臺(tái)。有什么可以為您效勞? 　　B：This?is?Mrs.?Bradley,?Room?1503.?I've?just?checked?in?and?found?my?room?in?a?mess! 　　我是1503房的布萊德蕾太太，剛?cè)胱〉?。我的房間亂七八糟的。 　　A：I'm?sorry?to?hear?that,?Mrs.Bradley.?May?I?know?what?is?wrong? 　　很抱歉有這種事情，布萊德蕾太太。請(qǐng)問(wèn)是什么問(wèn)題呢? 　　B：The?room?is?smelly?and?there?is?a?stain?on?my?pillow!?That's?terrible! 　　房間有股難聞的氣味，我的枕頭上還有污漬!太糟糕了! 　　A：We?really?apologize?for?it.?I'll?send?a?housemaid?to?your?room?at?once.?She?will?bring?air?fresher?and?a?full?set?of?linen,?and?make?up?the?bed?again?for?you.?We?do?apologize?for?the?inconvenience. 　　實(shí)在是很抱歉!我馬上派一個(gè)客房服務(wù)員拿空氣清新劑和整套床具來(lái)，并且為您重新鋪好被褥。我們?yōu)榻o您帶來(lái)的不便道歉。 　　B：OK,?please?be?quick! 　　好，請(qǐng)趕快來(lái)! 　　A：Certainly,?Mrs.?Bradley.?I'm?Bill?and?if?there?is?anything?else?I?can?do?for?you,?please?don't?hesitate?to?call?me. 　　好的，布萊德蕾太太。我叫比爾，如果有什么我能效勞的，請(qǐng)盡管給我打電話。